F.A.Q Helpdesk

How will I receive my digital products?

Once your payment is successfully completed, your digital files will be available for immediate download. You will also receive a download link via the email address used during checkout.

What software do I need to use these files?

Most of our products are designed for Adobe Photoshop. Please check the product description for the required software and version before purchasing. Some products may require Adobe Illustrator, Microsoft Excel, or other applications, depending on the item.

Can I use these products for commercial projects?

Yes. You may use our products for personal and commercial client projects, subject to the terms of the included license. Redistribution, resale, sharing, or claiming the original files as your own is not permitted.

Do you offer refunds?

Because our products are digital downloads that become instantly accessible after purchase, we generally do not offer refunds. If you experience any technical issues with your files, please contact us and we’ll be happy to assist.

How do I edit the PSD mockups or templates?

Open the PSD file in Adobe Photoshop, locate the Smart Object layer labeled “PUT YOUR DESIGN HERE”, double-click it, insert your artwork, save the Smart Object (Ctrl + S), and return to the main document. Your design will automatically update in the mockup.

What should I do if I have trouble downloading or using my files?

If you experience any issues with downloading, extracting, or editing your purchased files, please contact our support team through the Contact page. We’ll do our best to help you resolve the issue as quickly as possible.

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